Return & Refund Policy

At Gentlemen X, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Eligibility for Returns

We accept returns within 7 days of delivery for the following reasons:

• Item received is damaged or defective
• Wrong item was delivered
• Item does not match the description on our website

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Hair systems, toupees, or wigs that have been worn, fitted, or used
• Adhesives, tapes, and bonding products that have been opened
• Custom-made or personalised hair systems
• Items without original packaging

Return Process

1. Contact us within 7 days of receiving your order via WhatsApp at +971 50 585 7012 or email at info@gentlemenx.com
2. Provide your order number and photos of the item showing the issue
3. We will review your request within 2 business days
4. If approved, we will provide return instructions

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method.

Exchanges

We offer exchanges for defective or incorrectly delivered items. Please contact us to arrange an exchange.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).

Contact Us

For any questions about our return policy, please contact us:

• WhatsApp: +971 50 585 7012
• Email: info@gentlemenx.com
• Phone: +971 4 267 0296
• Store: Deira House, Shop 13 & 14, Abu Baker Al Siddique Street, Port Saeed, Deira, Dubai, UAE